Privacy Policy

Privacy Policy

Our website respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect and use your personal data (under certain circumstances). It also outlines the procedures we follow to ensure the confidentiality of your information. Finally, this policy defines the options available to you regarding the collection, use, and disclosure of your personal data. By visiting the site directly or through another website, you agree to the practices described in this policy.

Protecting your data is very important to us. Therefore, your name and other information related to you are used in accordance with the manner outlined in this privacy policy. We only collect information when necessary or if it is directly relevant to our dealings with you.

We will retain your data as long as it is legally required or for the purposes for which it was collected.

You can browse the site without providing any personal data. Your identity remains anonymous during your visit to the website unless you have an online account on the site that you access using your username and password.

1 – Data We Collect:

We may need to collect your information if you wish to place an order for a product from our website.

We collect, store, and process your data necessary to follow up on your purchase from our website, ensure any potential future claims, and provide you with the services available to us. We may collect personal information including, but not limited to, your name, gender, date of birth, email address, postal address, delivery address (if different), phone number, payment details, and card details.

The information you provide is used to process your requests, provide you with the services and information displayed on our website, and manage your account with us. We also use your information to verify online financial transactions, audit data downloading from the site, identify website visitors, and develop and customize the website's design and/or content for users. We may conduct demographic research and send useful or requested information to users, such as product and service details, unless you object to such communication. Communication is done via email to provide you with information about our products and services if you wish. If you prefer not to receive any promotional or marketing communications, you may opt out at any time.

We may share your name and address with a third party for the purpose of delivering your order (for example, a delivery agent or supplier).

We may store details about your current order on our website, but for security reasons, we cannot retrieve them directly. By logging into your account, you can view your order details and manage your address information. You are responsible for keeping your personal information confidential and not making it available to any unauthorized third party. We are not liable for any misuse of passwords unless the misuse is our fault.

Other Uses of Your Personal Data

We may use your personal data in surveys and marketing research (if you wish), for statistical purposes while ensuring complete confidentiality. You have the right to opt out at any time. We do not share any survey responses with third parties. Your email address will not be disclosed unless you wish to participate in competitions. Survey responses are stored separately from your email address.

We may send you information about us, our website, other websites, our products, sales, offers, newsletters, or other related material from our group companies or partners. If you do not wish to receive additional information (or any part of it), please click on the “unsubscribe” link in any email sent to you, and we will stop sending this information within seven working days (excluding Saturdays, Sundays, and national/religious holidays) after receiving your notification. We may contact you to clarify information if it is unclear.

We may use some data, while maintaining complete anonymity and confidentiality, for purposes such as verifying user locations and tracking visits to the site or links in emails (if subscribed), and provide this anonymized data to third parties such as advertisers. This data does not identify you personally.

Competitions

In relation to any competition, we use data to notify winners and announce our offers. You can find more details about the terms of participation for each competition separately.

Third Parties and Website Links

We may transfer your information to other companies in our group or to our agents and contractors to assist us with transactions as per this privacy policy. For example, we may use a third party to help deliver products to you, receive payments, provide statistics and marketing research, or assist our customer service team. We may need to share data with a third party for fraud protection and credit risk reduction. If our company or part of it is sold, we may transfer our databases containing your personal information. Except as outlined in this privacy policy, we will not sell or disclose your personal data to a third party without your prior consent, unless it is necessary for the purposes described in this privacy policy or required by law. The site may contain third-party advertisements or links to other websites or frames of other sites. We are not responsible for the privacy practices of any third party or the content of those privacy policies, nor are we responsible for any third party to whom we transfer your data in accordance with this privacy policy.

2 – Cookies

Accepting cookies is not a requirement for visiting the website. However, we note that you cannot use the “cart” function or place any order without enabling cookies. Cookies are small text files that allow our server to identify your computer as a unique user when visiting specific pages on the site. Your browser stores these files on your hard drive. Cookies can be used to detect your IP address, saving you time when you return to the site. We use cookies to enhance your browsing experience (e.g., to remember your identity when modifying your shopping cart without re-entering your email address), and not for collecting other information or using them for targeted marketing. You can set your browser to not accept cookies, but this may limit your site usage. Our use of cookies does not involve any personal or private information, is virus-free, and this site uses Google Analytics, a web analytics service provided by Google. Google Analytics uses cookies to analyze how users use the website. The information generated by the cookies (including your IP address) will be transmitted to and stored by Google on servers in the USA. Google will use this data to evaluate your use of the site, compile reports on site activity for website operators, and provide other services related to website activity and internet usage. Google may also transfer this data to third parties when required by law or when such third parties process the data on Google's behalf. Google will not associate your IP address with any other data held by Google. You can refuse the use of cookies by selecting the appropriate settings on your browser; however, please note that doing so may prevent you from fully utilizing the site. By using this site, you consent to Google processing your data in the manner and for the purposes described above.

3 – Security

We use appropriate security technologies and procedures to prevent unauthorized or unlawful access to your information or its loss or destruction. When we collect data through the website, we store your personal information on a secure server. Firewalls are used on our servers. When collecting card payment details electronically, we protect them using encryption technologies such as Secure Sockets Layer (SSL). Thus, it becomes very difficult for any hacker to decrypt your information. However, we cannot guarantee 100% security. We strongly advise you not to send complete credit or debit card details when communicating with us electronically without encryption. We maintain physical, electronic, and procedural safeguards during the collection, storage, and disclosure of your information. Our security procedures sometimes require us to ask for proof of identity before we disclose personal data to you. You are responsible for protecting your password and computer from any unauthorized use.

4 – Customer Rights

If you are concerned about your data, you have the right to request access to the personal data we hold or have transferred about you. You also have the right to ask us to correct any inaccuracies in your personal data free of charge. Additionally, you have the right at any time to ask us to stop using your personal data for direct marketing purposes.